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Article : Skills-Based Routing In The Modern Contact Center
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![Skills-based routing [What is it and how does it work?]](https://www.ringcentral.com/content/dam/rc-www/en_us/images/content/seo/acd/acd-diagram-mobile-png-rendition.webp "Skills-based routing [What is it and how does it work?]")
Skills-based routing [What is it and how does it work?]
![Skills-based routing [What is it and how does it work?]](https://www.ringcentral.com/content/dam/rc-www/en_us/images/content/seo/skill-based-routing/creating-new-skill-in-the-ringcentral-contact-center-user-hub-jpg-rendition.webp "Skills-based routing [What is it and how does it work?]")
Skills-based routing [What is it and how does it work?]
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What is Skills-Based Routing?
